{
  "subTitle": "Common questions from our B2B partners about working with us.",
  "faqs": [
    {
      "question": "What is the lead time for orders?",
      "answer": "Production typically takes around 60 days from order confirmation. This may vary depending on order volume and product complexity. We'll provide a detailed timeline when you place your order."
    },
    {
      "question": "Can I get samples before placing a bulk order?",
      "answer": "Yes. We create custom samples for your approval. Sample costs are paid upfront, but we refund the full amount when you place your production order."
    },
    {
      "question": "What is the minimum order quantity (MOQ)?",
      "answer": "MOQ varies by product. Soft goods like bags and backpacks (no molds required) can start from 500–1,000 pieces. Hard-shell luggage and products requiring molds have higher minimums. Contact us to confirm for your specific project."
    },
    {
      "question": "What are your payment terms?",
      "answer": "We require a 30% deposit to start production. The remaining 70% is due before shipping or against shipping documents."
    },
    {
      "question": "What customization options are available?",
      "answer": "Full customization. Colors, materials, logos, hardware, zippers, linings, packaging — everything can be tailored to your brand specifications."
    },
    {
      "question": "What shipping options do you offer?",
      "answer": "We ship FOB worldwide. Both full container (FCL) and less-than-container (LCL) options are available depending on your order size."
    },
    {
      "question": "What happens if there are defects in my order?",
      "answer": "We review quality reports from received products and create a plan to resolve any issues, typically through a credit note for affected items. DRAFT"
    },
    {
      "question": "What are your working hours and languages?",
      "answer": "We adapt to our clients' time zones and schedules. Our team communicates in multiple languages including English, Spanish, and Chinese."
    }
  ]
}